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Fair Wear and Tear
Policy outline
With any vehicle lease comes a 'fair wear and tear' examination at the end of the contract.
As depreciation is the one thing that is covered during a lease term, additional damage or neglect lessens the vehicle’s value further. However, a vehicle is expected to experience wear and tear, either on a personal lease car or more likely, a commercially leased van. The leasing company carries out a full assessment to determine whether or not your leased vehicle meets the agreed returned condition.
What is 'fair wear and tear'?
Deterioration that occurs under normal usage is classed as fair wear and tear. Any damage which is a result of neglect, an accident, collision or specific series of events is not classed as fair wear and tear and responsibility falls on the customer to rectify or be charged accordingly. Likewise, damage sustained by harsh treatment or omissions also fall outside the lines of fair wear and tear.
What happens if the vehicle is in unacceptable condition?
An obligatory prerequisite of members is to follow the BVRLA Code of Conduct as a nationwide accepted way to trade fairly and with the utmost responsibility when dealing with their customers. Typical lease contracts take into account the condition that the vehicle may be in by the end of a contract.
End-of-Lease charges are calculated and applied only when a vehicle is returned in a poorer condition than what was originally agreed and reflect the further depreciation of the car.
Whether from neglect, misuse, damage occurred or failure to maintain the vehicle, the subsequent charges are placed on the customer
Before you return your vehicle...
We've compiled a handy checklist of steps we recommend you take before returning your vehicle.
You can download the list as a printable PDF.
What happens next?
Depending on your agreement, the vehicle will be collected by a representative of the IAG. They have to carry out the checks listed above and agree on the condition of the lease car before removal. All or any apparent damage that falls outside of the fair wear and tear boundaries will be noted on the vehicle collection sheet or electronic hand held device. As the customer you need to ensure that you are happy with with the inspection carried out and if requiring clarity, ask wherever necessary.
Any disputes regarding the condition or any damage to the vehicle must be dealt with through the correct channels. In such an event, the customer has the right to pay for an independent investigation of the evidence by a qualified engineer, agreed on by both parties. The decision by the engineer will be binding, on both the BVRLA member and the customer and if the decision favours the customer, it will be the BVRLA members responsibility to refund the reasonable cost of the investigatory examination back to the customer.
If there are no additional charges incurred by damages, you can expect your deposit returned within 5 working days.
Working in Partnership
We work with a number of finance companies including: ALD Automotive, ARVAL, Alphabet, Novuna Vehicle Solutions, Lex Autolease, LeasePlan and Santander. We are also a full member of the BVRLA and are in constant discussion with both manufacturers and finance companies to get the best possible deals for our customers.
We also pride ourselves on being industry leaders and are willing to share our expertise with national and regional media to help educate people on all aspects of leasing.
