Complaints

At Icon Automotive Group, we pride ourselves on providing a high level of customer service. Our ethos is to treat all customers fairly and to exceed your expectations at every level. On most occasions, your dedicated Account Manager will be able to quickly address any concerns that you may have. However, we recognise that on some occasions, things may not go right and should you feel unhappy with any aspect of our services, we would like to know.

We aim to resolve all complaints promptly and impartially. This procedure explains how you can make a complaint to us and what you can do if you remain dissatisfied, following our investigation.

How to make a complaint

You can make a complaint:

• by emailing  complaints@iconautomotivegroupltd.com;
• by calling 0345 646 2275; or
• by writing to: Complaints Department, Icon Automotive Group Limited, Unit 3, 851 London Road, Glasgow, G40 3RX

To help us to assess your complaint, please try to provide as much of the following information as possible:

• your name and contact details;
• details of your complaint;
• an explanation of any steps which you have already taken to try and resolve the complaint;
  and
• what you would like us to do, to put things right.

Please click here for our Customer Complaints Procedure for more information as to how Icon Automotive Group Limited will handle your concerns